Engineering Services Support Engineer (Gaming)

Location: Dublin, Ireland; onsite support for the Dublin office with collaboration with the Bristol-based IT team.

Company

hirify.global develops PlayStation hardware, network services, and entertainment experiences for a global audience.

What you will do

• Own first- and second-line IT support for Dublin colleagues from initial contact through resolution.
• Support Windows 11 and macOS devices and applications, with opportunities to work with Linux.
• Manage service desk incidents, requests, ticket prioritization, device setup, lifecycle management, and asset records.
• Maintain development kits, including location tracking, physical organization, approved firmware updates, and developer requests.
• Use SSH, diagnostic tools, endpoint management, patch management, and vulnerability-management solutions to investigate and resolve issues.
• Create support documentation and coordinate escalations with the Bristol-based Infrastructure team while retaining ownership of issues.

Requirements

• Experience in a service desk, desktop support, or IT support environment with strong ticket-ownership skills.
• Hands-on troubleshooting experience with Windows 11 and macOS.
• Good understanding of networking foundations and core networking technologies.
• Confidence working with physical hardware and software, with strong analytical, communication, organizational, and prioritization skills.
• Ability to work independently, take ownership of issues, and communicate clearly with experienced software developers.

Nice to have

• Linux support, SSH, command-line tools, log interpretation, scripting, or automation experience.
• Experience with development kits, embedded devices, test labs, or specialist technical hardware.
• Understanding of software-development workflows, DevOps concepts, container tooling, Docker, or Kubernetes.
• Experience with Jira Service Management, KACE, Qualys, Confluence, endpoint management, software deployment, patch management, or vulnerability remediation.

Culture & Benefits

• Visible role with direct impact on the day-to-day experience of a growing office.
• Varied technical environment spanning end-user computing, networking, development hardware, and security operations.
• Local autonomy supported by an established Bristol-based IT team and existing processes.
• Opportunity to shape practical IT support processes as the Dublin office grows.
• Background checks are conducted at the offer stage for new employees.