GSD First Line Tech Support with Portuguese

Location: Sofia, Bulgaria; in-person collaboration is prioritized.

Company

hirify.global is a Fortune 500 global IT services provider delivering technical solutions across multiple industries and geographies.

What you will do

• Provide first-line technical support to customers worldwide.
• Resolve technical issues through voice, email, chat, and portal channels.
• Communicate with customers in a positive and professional manner.
• Develop technical competencies through comprehensive training and practical troubleshooting.
• Support customers across industries including manufacturing, banking, insurance, and government.

Requirements

• Excellent Portuguese and English language skills.
• Excellent communication and interpersonal skills.
• General IT knowledge.
• Motivation to develop in the IT support field; little or no previous IT experience is acceptable.

Nice to have

• German or French language skills.
• Previous IT experience.
• Understanding of Windows 7 or Windows 10.
• Knowledge of Microsoft Office, Microsoft 365, Outlook, or Teams.

Culture & Benefits

• 24 days of paid vacation.
• Comprehensive medical and life insurance.
• Monthly food vouchers.
• Premium learning platforms, company-sponsored certifications, and continuous development opportunities.
• Employee recognition, referral, wellbeing, and community programs.
• International environment with a focus on in-person collaboration and flexibility for individual work styles.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.