15 дней назад
Solutions Architect – Voice
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Solutions Architect – Voice (Conversational AI/Telephony): Designing enterprise voice deployments for Decagon’s conversational AI agents across contact center platforms with an accent on SIP integration, call routing, media handling, and real-time transcription. Focus on diagnosing packet-level call flows, solving latency and reliability challenges, and building scalable pre-sales playbooks for mission-critical voice operations.
Location: London, United Kingdom; on-site
On-target earnings: £144.3K–£216.4K, plus equity and commission.
Company
Decagon provides a conversational AI platform that enables enterprises to deploy AI agents across voice, chat, email, SMS, and other customer interaction channels.
What you will do
- Partner with Account Executives to discover customer requirements and design voice deployment solutions.
- Translate enterprise contact center environments such as Genesys, Amazon Connect, Cisco UCCE/CVP, and Google CCAI into integration strategies.
- Design SIP integration approaches covering BYOC trunking, REFER-based transfers, header propagation, and media or streaming paths.
- Diagnose multi-leg call flows at packet level and create repeatable methods for resolving SIP and media issues in production.
- Build pre-sales processes, deployment playbooks, and reusable reference architectures.
- Collaborate with Sales, Product, and Engineering while advising network, telephony, CX, and executive stakeholders.
Requirements
- 8–10+ years in customer-facing technical roles focused on voice, telephony, or contact center platforms.
- Deep knowledge of enterprise contact center platforms and SIP fundamentals, including trunking, transfer semantics, codecs, SRTP, and DTMF.
- Hands-on experience with CPaaS infrastructure such as Twilio or Telnyx, including BYOC and programmable voice.
- Experience designing or selling AI/ML or conversational voice solutions for enterprise customers.
- Strong discovery, technical communication, and stakeholder management skills across network engineering, CX, and contact center operations.
Nice to have
- Experience building pre-sales practices in a high-growth startup.
- Packet-level SIP diagnostics using pcap analysis, Wireshark, or Scapy.
- Familiarity with STT/TTS, SIPREC call recording and compliance patterns, and multi-leg call correlation.
Culture & Benefits
- In-office environment focused on execution, customer-driven invention, velocity, and technical excellence.
- Medical, dental, vision, life insurance, and disability benefits for employees and families.
- Retirement plan, parental leave, and fertility and family-building support.
- Monthly wellness and lifestyle stipend, plus daily office lunches and snacks.
- Flexible vacation policy; UK employees receive 25 days of statutory leave.
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