5 дней назад
Technical Support Engineer (Satellite Communications)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technical Support Engineer (Satellite Communications): Providing Tier 2 technical support for satellite, RF, cellular, and IP networking products in the Americas region with an accent on customer troubleshooting, software upgrades, onsite installations, and technical demonstrations. Focus on resolving service requests within SLA, analyzing network issues, supporting customer sites, and delivering technical training.
Location: Bogotá, Colombia; hybrid work with onsite installations, site surveys, customer visits, and travel abroad
Company
Satellite communications company developing connectivity solutions for terrestrial, in-flight, and defense applications.
What you will do
- Provide Tier 2 technical support for company and third-party IP networking, cellular, RF, and satellite communication products.
- Perform software upgrades, onsite installations, site surveys, and troubleshooting.
- Lead product and solution demonstrations, primarily across the Americas.
- Visit customers, prepare analysis reports and technical documentation, and deliver frontline training.
- Act as the point of contact for dedicated customers and participate in weekly conference calls.
- Resolve customer service requests within SLA and work with SAP, CRM, and SharePoint systems.
Requirements
- B.E. or B.Tech degree in Electronics or Communication Engineering.
- At least 2 years of experience as a customer service engineer working in customer environments.
- Advanced English is required.
- Experience with remote connections, including TeamViewer, VPN, and VLC.
- Working knowledge of TCP/IP networking, protocol analysis, and packet capture troubleshooting.
- Working knowledge of Cisco switches and routers, including configuration and routing protocols; availability to work weekends or holidays when necessary and travel domestically or abroad.
Nice to have
- Experience with VSATs and satellite communications.
- Knowledge of RF equipment and testing tools, including spectrum analyzers and power meters.
- Knowledge of earth station antennas and virtualized environments.
- DevOps and scripting experience.
Culture & Benefits
- Work within a Tier 2 support function serving customers across the Americas and worldwide.
- Exposure to satellite communications, RF, cellular, networking, and connectivity solutions.
- Hybrid work format combined with field-based customer and installation activities.
- International travel and participation in global product demonstrations.
Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →