Location Support Specialist Colombia

Location: On-site in Bogotá, Colombia. The role is also described as based out of the Mexico Support Office.

Company

hirify.global is a fashion company offering clothing, accessories, designer collaborations, and affordable wardrobe essentials with a focus on sustainability.

What you will do

• Provide on-site technical support for hardware and software issues that cannot be resolved remotely.
• Troubleshoot and repair laptops, mobile phones, tablets, meeting room devices, and other user equipment.
• Assist office, store, and warehouse colleagues with device setup, maintenance, installations, and configurations.
• Support office networks and access points in collaboration with the Global Network team.
• Distribute spare parts and equipment to stores and coordinate local installations.
• Maintain incident documentation in ServiceNow and coordinate physical checks and maintenance with infrastructure vendors.

Requirements

• Secondary education or equivalent; IT-related studies are beneficial.
• Basic knowledge of hardware and software troubleshooting, user devices, networks, and hardware setups.
• Strong problem-solving, multitasking, communication, and interpersonal skills.
• Proficiency in English and Spanish is required.
• Structured, detail-oriented, calm, and solution-oriented approach to technical support.
• Entry-level candidates with a strong interest in technology are welcome.

Nice to have

• Familiarity with ServiceNow or a similar ticketing system.
• Previous experience in IT support or customer service.
• Hands-on experience with user devices, networks, and hardware installations.

Culture & Benefits

• Employee discount card usable across H&M Group brands in stores and online.
• Development opportunities across the H&M Group worldwide.
• Local benefits may vary depending on the employment type and country.
• Commitment to inclusive, diverse, and equitable workplaces.