Improve Logistics Quality (Customer Complaint Resolution)

Location: Madrid Province, Madrid, Spain

Company

JD Logistics is a technology-driven supply chain and logistics provider operating automated warehousing, transportation, last-mile delivery, cold chain, and cross-border logistics services.

What you will do

• Analyze customer feedback and logistics complaint data to identify root causes and recurring issues.
• Develop and implement processes for efficient and satisfactory complaint resolution.
• Collaborate with warehousing, transportation, and customer service teams to investigate complaints and implement corrective actions.
• Monitor logistics quality and customer satisfaction KPIs, reporting trends and improvement areas.
• Lead projects that optimize logistics operations and prevent recurring complaints.
• Develop and deliver training on logistics quality and complaint-handling best practices.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 3+ years of experience in logistics quality management, customer service, or a similar complaint-resolution role.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Experience driving process improvements and implementing organizational change.
• Proficiency with data analysis tools and Microsoft Office Suite, especially Excel.

Nice to have

• Experience in e-commerce logistics.
• Knowledge of logistics industry best practices and emerging customer service technologies.

Culture & Benefits

• Work in a fast-paced, collaborative logistics environment.
• Contribute to smart warehousing, autonomous delivery, and technology-enabled supply chain operations.
• Join a diverse and inclusive workplace focused on ownership and high-quality results.
• Competitive salary and opportunities for professional growth.