19 дней назад
Customer Success Manager (Cybersecurity)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Manager (Cybersecurity): Growing revenue across an established APAC customer portfolio through renewals, cross-sells, upsells, and technical business reviews with an accent on enterprise relationship management, cybersecurity advising, and bilingual Japanese-English communication. Focus on solving complex customer issues, improving adoption and retention, and identifying expansion opportunities across IAM and password management solutions.
Location: Tokyo Prefecture, Japan; candidates must be able to work from the Tokyo office
Company
develops cybersecurity software, including an AI-enabled, cloud-native privileged access management platform, for organizations and users worldwide.
What you will do
- Manage the success of an assigned portfolio of APAC enterprise and SME customers throughout the customer lifecycle.
- Meet revenue quotas by negotiating renewals, cross-sells, upsells, and licensing contracts.
- Build relationships with senior management, C-level contacts, IT leaders, and cybersecurity executives.
- Conduct technical reviews and Quarterly Business Reviews covering business goals, adoption, vulnerabilities, and product capabilities.
- Resolve customer issues through troubleshooting and collaboration with Sales, Marketing, and other Keeper teams.
- Drive customer advocacy through references, referrals, and case studies while contributing to Customer Success programs and processes.
Requirements
- Japanese-English bilingual communication is required, with English proficiency for business purposes.
- At least 1 year of experience in Account Management, SaaS Customer Success, or Sales.
- Technical knowledge of software integrations, including SSO and directory integrations, as well as implementation, onboarding, and support.
- Experience working with and selling to enterprise organizations, C-level executives, IT leaders, and cybersecurity executives.
- Working knowledge of Salesforce.com and strong ability to manage multiple priorities and customer escalations.
- Customer-focused, autonomous, proactive, analytical, and creative approach to problem solving.
Nice to have
- Experience working in the IAM industry.
- Undergraduate degree such as BA or BS.
Culture & Benefits
- Supportive but independent workplace with opportunities to grow as the organization grows.
- Collaborative environment focused on high work standards and customer success.
- Opportunity to develop expertise in cybersecurity, password management, and privileged access management.
- Inclusive workplace committed to diversity and equal opportunity.
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