People Operations Coordinator

Location: Fully remote, available from anywhere in Latin America or the Philippines

Salary: Competitive, based on experience and skills

Company

hirify.global connects highly qualified candidates with startups and growing companies in the US and EU.

What you will do

• Answer HR and operational questions from more than 100 clinicians and staff about PTO, payroll, benefits, scheduling, and administrative processes.
• Escalate complex payroll and benefits issues to specialist teams and follow up through resolution.
• Coordinate clinician onboarding and offboarding across multiple US states with different licensing, credentialing, and insurance requirements.
• Build and maintain state-specific onboarding SOPs, checklists, and compliance records.
• Train new hires on internal systems, the EHR platform, and collaboration tools during their first 30 days.
• Support recruiting by conducting second-round interviews and explaining workflows, tools, and team structure to senior candidates.

Requirements

• 5+ years of professional experience, including recent HR coordination, people operations, or employee support experience.
• Working knowledge of US payroll, PTO, and benefits structures, including employee question handling and escalation.
• Hands-on experience with a CRM or project management platform such as HubSpot, Zoho, Salesforce, Monday.com, or BambooHR.
• Experience coordinating onboarding and offboarding with document and compliance tracking.
• Experience presenting updates or running training sessions for groups of 30 or more people.
• English proficiency at C1+ CEFR level and stable internet with a backup connection or work location required.

Nice to have

• Experience in mental health, therapy, or medical practice operations.
• Experience with an EHR or practice management platform such as SimplePractice or TherapyNotes.
• Exposure to HIPAA, insurance payer credentialing, or state licensing requirements.
• Experience onboarding employees across multiple states, countries, or locations.
• Experience with a US HRIS such as Gusto or Rippling.

Culture & Benefits

• Fully remote work from Latin America or the Philippines.
• HMO coverage after three months for full-time employees based in the Philippines.
• Generous PTO according to company policy.
• Direct mentorship from international industry experts and ongoing learning resources.
• Recognition for CRM hygiene and on-time reporting, with opportunities for global networking.

Hiring process

• Application and screening.
• Skills assessment and topgrading interview.
• Client interview, job offer, and client onboarding.