Associate Director, Digital Product Owner (Life Sciences)

Location: Hybrid position based in Morristown, New Jersey, with a preferred location in Morristown, NJ or Tampa, FL; work from a hirify.global-Capsugel office location is required. Up to 20% travel is expected.

Company

hirify.global|Capsugel manufactures medicines and operates a globally connected life sciences network with more than 30 sites across five continents.

What you will do

• Own and communicate the vision, strategy, roadmap, success metrics, KPIs, and adoption targets for Capsugel’s global customer portal.
• Act as Product Owner by prioritizing the backlog, writing user stories and acceptance criteria, and leading refinement, sprint planning, reviews, and release readiness.
• Gather and prioritize customer, commercial, and operational requirements through workshops, interviews, discovery sessions, journey maps, process flows, personas, and business cases.
• Lead UAT strategy, business validation, test scenarios, deployment planning, risk assessment, dependency management, and go/no-go decisions.
• Partner with architecture and engineering teams to design scalable integrations across CRM, ERP, PIM, DAM, identity management, analytics, middleware, and eCommerce platforms.
• Coordinate cross-functional delivery teams, external implementation partners, vendors, consultants, and global stakeholders while ensuring data quality, security, governance, and compliance.

Requirements

• Bachelor’s degree in business, computer science, engineering, life sciences, or a related field.
• 8+ years of experience in digital product management, customer portals, eCommerce, or digital customer experience, preferably in a complex B2B environment.
• Experience as the primary Product Owner for a customer-facing digital product, including roadmap ownership, backlog prioritization, release decisions, stakeholder alignment, and value realization.
• Strong understanding of SDLC, agile methodologies, systems integration, architecture principles, digital product delivery, UAT, release management, risk assessment, and dependency management.
• Experience with enterprise technologies such as Salesforce, SAP, Oracle, Adobe Commerce, Informatica P360, SnapLogic, MuleSoft, or comparable platforms.
• Ability to work in a hybrid setup from Morristown, NJ or Tampa, FL, with up to 20% travel.

Nice to have

• Experience in pharmaceutical, life sciences, manufacturing, or another regulated industry.
• Agile Product Owner, Scrum Product Owner, SAFe POPM, or equivalent certification.

Culture & Benefits

• Performance-related bonus.
• Medical, dental, and vision insurance.
• 401(k) matching plan.
• Life insurance, short-term and long-term disability insurance, and employee assistance programs.
• Paid time off and a collaborative, accountable, excellence-focused work environment.