Seasonal Personalization & Order Resolution Assistant - 2026

Location: Remote; must reside in one of the following states: Arkansas, Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kansas, Louisiana, Maine, Minnesota, Missouri, Montana, North Carolina, New Jersey, Nevada, Oklahoma, Oregon, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin.

Company

hirify.global is a premium design marketplace for stationery, art, and home products sourced from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership, warmth, and professionalism.
• Resolve personalized product questions, order issues, fulfillment challenges, and other complex customer concerns.
• Use internal knowledge resources to research design, photography, printing, and product customization questions.
• Navigate CRM, order management, inventory, design-file, and tracking systems to adapt orders and verify information.
• Document customer interactions accurately in Salesforce or similar CRM platforms while following data policies.
• Identify operational errors and platform friction, then share improvement insights with Customer Service leadership.

Requirements

• Bachelor’s degree or equivalent work experience.
• Experience supporting high-end customers and taking full ownership of complex customer problems.
• Experience handling inbound contact volume and moving efficiently between phone, email, and chat queues.
• Experience with design-related work and fulfillment, including photo printing and design files.
• Excellent written communication, attention to detail, organization, empathy, and problem-solving skills.
• Experience with omnichannel CRM platforms such as Salesforce or Zendesk and the ability to learn new technologies quickly.

Nice to have

• Interest and aptitude in design- or technical-related issues.
• Experience in fast-paced e-commerce or customer-facing application support.

Culture & Benefits

• Seasonal remote role running from September through December 2026.
• Set schedule within operating hours, including some evenings and weekends.
• Customer Service operates seven days a week.
• Work in a fast-paced environment focused on empathetic, personalized, and unscripted customer support.