Site Reliability Engineer (AWS)

Location: United States (Remote)

Company

hirify.global Software provides a SaaS-first orchestration platform for automating mission-critical business and IT processes across ERP, hybrid cloud, data, and agentic AI systems.

What you will do

• Manage alerts, monitor system health, and participate in a shared 24x7 on-call rotation for critical SaaS incidents.
• Lead incident response, root cause analysis, and blameless post-mortems, defining corrective actions to prevent recurrence.
• Design, deploy, and maintain multi-region, multi-account AWS infrastructure using Terraform, Helm, EKS/Kubernetes, Docker, and Docker Swarm.
• Design and troubleshoot AWS networking, including VPCs, subnetting, routing, security groups, load balancers, VPN, and Transit Gateway connectivity.
• Develop automation, self-healing checks, CI/CD pipelines, monitoring, alerting, and observability across metrics, logs, and traces.
• Collaborate with engineering, Support, Customer Success, Migration, and Professional Services teams to minimize customer impact during changes.

Requirements

• 5+ years of experience in Site Reliability Engineering, DevOps, or cloud infrastructure roles supporting production SaaS platforms.
• Strong AWS engineering and networking experience, including IAM, VPC design, Route 53, ALB/NLB, security groups/NACLs, Transit Gateway, and VPN connectivity.
• Proficiency with EKS/Kubernetes, Terraform, Helm, Docker, and Docker Swarm.
• Hands-on experience with Datadog, including APM, infrastructure monitoring, synthetic testing, and dashboards.
• Linux administration and Bash and/or Python scripting skills, plus production experience with relational databases such as AWS RDS/PostgreSQL.
• Experience with DevSecOps, high-availability SaaS support, observability, and communicating technical issues to technical and customer-facing audiences.

Nice to have

• Experience with Grafana and Prometheus.

Culture & Benefits

• Work remotely from the United States.
• Participate in a team-shared 24x7 on-call rotation for critical incidents.
• Work within a customer-focused environment centered on reliability, collaboration, curiosity, and ownership.
• Use blameless post-mortems and error budgets to balance development velocity with platform stability.