Mid Market Customer Growth Executive

Location: Shenzhen, China; hybrid work model combining in-person collaboration with remote work.

Company

hirify.global provides a full-stack cloud communication platform used by businesses worldwide, with an AI-first approach to internal workflows and product development.

What you will do

• Build trusted relationships with assigned Tier 2 clients and drive customer health, retention, adoption, and growth.
• Act as the focal point for business and technical expectations, coordinate escalations, and communicate customer feedback to Product teams.
• Meet quarterly KPIs covering gross profit, margin, cross-sells, net revenue retention, and customer tier transitions.
• Coordinate account creation, route management, sender registration, and content-filtration setup with internal operations teams.
• Analyze and forecast client traffic, minimize financial and operational risks, and take action to protect revenue growth.
• Coordinate transitions between Self Service and Managed services and ensure thorough internal handovers.

Requirements

• Entry-level experience or interest in customer growth and client management.
• Ability to manage client relationships, understand business and technical expectations, and coordinate multiple internal teams.
• Ability to analyze customer traffic, forecast business performance, and act on risks affecting revenue and margin.
• Willingness to learn hirify.global products, platforms, relevant markets, and customer use cases.
• Ability to use internal tools for account setup, traffic monitoring, troubleshooting, and engagement tracking, including Qlik, SU, and Salesforce.

Culture & Benefits

• Flexible hybrid work arrangements and working hours adapted to local regulations.
• Performance-driven bonuses, regular compensation reviews, and employee stock options through an ESOP.
• Time off, special leave days, and well-being support.
• Onboarding, mentorship, training, upskilling, and internal career mobility.
• Short- and long-term international opportunities across global hubs.
• Inclusive equal-opportunity workplace with diverse teams and backgrounds.

Hiring process

• Candidate-facing hiring information is provided through hirify.global’s hiring process guide.