обновлено 3 дня назад
Account Sales - Volume - Analyst / Operative (Payments)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Account Sales - Volume - Analyst / Operative (Payments): Managing commercial relationships with small and medium-sized merchants in Luxembourg, including client requests, retention, upselling, renewals, and light prospecting with an accent on customer service, pricing guidance, and B2B payments. Focus on solving operational customer issues, coordinating with internal teams, and handling sensitive commercial discussions in a high-pressure environment.
Location: Hybrid work in Luxembourg - Bertrange
Company
provides payment technology and services to businesses across five continents.
What you will do
- Handle administrative and commercial requests from merchants, including contracts, changes, commercial questions, and basic proposals.
- Manage a portfolio of small and medium-sized merchants across retail, hospitality, services, and other sectors.
- Develop existing accounts through relationship management, cross-selling, upselling, retention, churn prevention, renewals, and basic negotiations.
- Generate limited new business through lead follow-up, inbound opportunities, and light prospecting.
- Become a reference point for offers and pricing and explain them clearly to customers.
- Resolve incidents and difficult customer situations in coordination with internal teams and Key Account Managers.
Requirements
- Junior to intermediate professional profile with experience in client management or other B2B client-facing work.
- Experience in B2B services such as financial services, IT/SaaS, or telecommunications is preferred; payments knowledge is not mandatory.
- Strong customer relationship management, prioritisation, problem-solving, negotiation, and internal coordination skills.
- Ability to work in an ambiguous, high-pressure environment while maintaining customer satisfaction and realistic expectations.
- Luxembourgish and French are mandatory; German is very important; English is mandatory for management and international team interactions.
- Ability to conduct telephone and face-to-face customer discussions and write clear professional commercial emails.
Culture & Benefits
- Flexible hybrid working policy supporting work-life balance.
- Competitive compensation with a 13th-month payment and performance-based bonus.
- Health insurance, wellness programs, and a company-sponsored pension plan.
- Meal vouchers and commuting support.
- Professional development through University, certifications, and training platforms.
- Inclusive, multicultural, and collaborative international work environment.
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