Customer Service Representative - Mandarin and English (Interim)

Location: Lisbon, Portugal; hybrid work with at least two days per week in the office

Annual gross base salary: €18,000–€23,000.

Company

hirify.global is an online marketplace for buying and selling curated special objects, with more than 100,000 items auctioned weekly.

What you will do

• Support buyers and sellers through chat, email, phone, and social media.
• Resolve customer queries, complaints, and complex cases accurately and promptly.
• Mediate disputes between buyers and sellers and find suitable solutions.
• Work closely with Sales, Experts, and other departments to improve the customer experience.
• Share customer feedback and identify opportunities to improve services.

Requirements

• 1–4 years of direct experience in customer service or content moderation.
• Professional spoken and written Mandarin and English.
• Strong communication, analytical, critical-thinking, patient, and empathetic skills.
• Ability to switch quickly between phone, email, and other customer channels.
• Availability for 40 hours per week, at least two weekends per month, and some public holidays.
• Willingness to commute to the Lisbon office and work onsite at least two days per week.

Nice to have

• Experience with live customer service channels.
• Previous experience in hospitality, tourism, retail, call-centre, or another customer-related environment.

Culture & Benefits

• Interim fixed-term contract for seven months starting in November 2026, with possible extension.
• Health insurance from day one, including dental coverage.
• Work-from-home allowance and commuting costs covered.
• Learning and development initiatives, development plans, and mentorship programmes.
• Inclusive, diverse, and collaborative environment with colleagues from more than 60 nationalities.
• Additional leave and company vouchers for joining, birthdays, and personal occasions.