Customer Support Specialist (L1) (Software)

Location: Fully remote — work from anywhere

Company

hirify.global provides software for cash registers and restaurant management, including order management, inventory tracking, staff scheduling, and customer analytics.

What you will do

• Register and manage customer requests in the task management service.
• Ask targeted questions to identify root causes and provide prompt, accurate responses.
• Diagnose basic technical issues and advise customers on using the software.
• Prioritize multiple open issues and escalate unresolved cases to the appropriate internal teams.
• Provide first-line support for external delivery integrations and resolve requests received by email.
• Create instructions for the knowledge base and maintain positive customer relationships.

Requirements

• Proficient written and verbal communication in English and Arabic.
• Basic computer and printer skills, with an understanding of local and global computer networks.
• Hands-on experience with Windows and macOS environments.
• Understanding of computer systems, mobile devices, and other technology products.
• Ability to diagnose and troubleshoot basic technical issues.
• Experience using CRM systems and understanding of support workflows.

Culture & Benefits

• Fully remote work from anywhere.
• International company with a global footprint.
• Comprehensive health insurance.
• 2-on, 2-off work schedule.