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4 дня назад

BS Middle/Senior Customer Support Engineer

Формат работы
remote (только Ukraine)/onsite
Тип работы
fulltime
Грейд
middle/senior
Английский
b2
Страна
Ukraine
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
BS Middle/Senior Customer Support Engineer (SQL/CRM/ERP): Implementing, configuring, upgrading, and supporting software products with an accent on customer incident resolution, database work, and technical consulting. Focus on troubleshooting system and data exchange errors, working with MS SQL and OLAP dashboards, and coordinating software testing and customer requests.

Location: Ukraine; remote or office work

Company

hirify.global Business Systems is a product company developing software products and services for the FMCG industry.

What you will do

  • Implement, install, configure, upgrade, and test software products.
  • Train users and consult customers on software configuration.
  • Provide technical support and resolve system and data exchange incidents.
  • Work with MS SQL databases, data, and OLAP-based dashboards.
  • Research solutions, manage customer requests in the support system, and participate in internal and external projects.

Requirements

  • Experience with software implementation and support processes or technical support for CRM or ERP systems.
  • Good knowledge of SQL and databases.
  • Fluent Ukrainian and B2+ English required for client communication.
  • Strong verbal and written communication, troubleshooting, multitasking, and technical documentation skills.
  • Responsibility, attention to detail, stress resilience, and willingness to work in a team and learn.

Nice to have

  • Knowledge of the FMCG market.
  • Basic C# skills.
  • Ability to read specifications and technical documentation.

Culture & Benefits

  • Product-focused environment with close attention to customer needs.
  • Collaboration with clients from leading FMCG companies.
  • Opportunities to participate in internal and external project work.

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SQL jobs