Adv Analyst, Infra CX

Location: Tokyo, Japan; hybrid schedule with at least four days per week in the designated hirify.global office and one day outside the office.

Company

hirify.global is a global investment management firm providing investment strategies and vehicles to clients worldwide.

What you will do

• Provide Level 2 and Level 3 white-glove support for end-user technology, collaboration tools, service desk systems, inventory management, networks, and data center activities.
• Support audio-visual and media systems in meeting rooms, conference spaces, and common areas, including Microsoft Teams meetings and events.
• Investigate and resolve desktop application, hardware, software, telephony, printing, scanning, and faxing issues.
• Complete installations, upgrades, patching, rollouts, office moves, and infrastructure project activities.
• Maintain application libraries, hardware inventories, procedures, knowledge resources, and service desk records.
• Analyze incident trends, identify root causes, improve infrastructure efficiency, and coordinate with Technology Infrastructure and other Technology teams.

Requirements

• At least five years of technology-related experience in a client-focused, service-oriented environment.
• Hands-on troubleshooting experience with AV equipment, telephony, networking, Windows, workplace tools, Apple iOS devices, Microsoft Teams, Crestron, and Polycom.
• Experience documenting support procedures and mentoring or training colleagues.
• Strong communication, prioritization, decision-making, follow-through, and independent problem-solving skills.
• Understanding of ITIL methodology and a university degree or higher.
• MCSE certification or equivalent experience.

Nice to have

• Experience in financial services or another regulated industry.

Culture & Benefits

• Hybrid workplace model with a structured office-based schedule.
• Annual leave and flexible paid time off.
• Learning and development programs.
• Health and wellbeing benefits.
• Parental leave benefits and an employee stock purchase plan where applicable.