Developer Support Engineer (AI)

Location: Remote, based in London, United Kingdom

Company

hirify.global provides an agent observability platform that helps teams trace LLM-powered agents, identify issues in observability data, and run evaluations to improve reliability.

What you will do

• Diagnose and resolve API and SDK issues in customer Python and TypeScript codebases.
• Reproduce reported bugs, identify likely causes, and collaborate with Engineering on fixes.
• Own technical support communication through Slack and email with clear and empathetic explanations.
• Write and maintain knowledge base documentation and improve developer support workflows.
• Build scripts, fix bugs, and contribute to internal tooling and production codebases.
• Relay customer feedback to Product and Engineering, participate in on-call rotations, and mentor cross-functional peers.

Requirements

• Experience supporting developer-facing products in a software engineering, customer engineering, developer success, technical account management, or similar technical customer-facing role.
• Ability to write, debug, and reason through Python and/or TypeScript codebases.
• Ability to quickly learn and troubleshoot APIs, SDKs, and developer tools.
• Strong ownership of technical problems and clear, empathetic communication of complex issues.
• Curiosity about LLM use cases and interest in making AI systems more measurable, reliable, and trustworthy.
• Must be based in London, United Kingdom.

Nice to have

• Experience with developer tools, ML infrastructure, or observability platforms.
• Familiarity with OpenAI, Anthropic, or similar LLM APIs.
• Experience with datasets, evaluation metrics, prompt engineering, support tooling, or technical documentation.
• Senior technical team member or tech lead experience in a high-growth environment.
• Cloud certifications or experience troubleshooting containerized environments such as Terraform or Kubernetes.

Culture & Benefits

• Culture focused on care, learning, mutual support, and developer empathy.
• Medical, dental, and vision insurance.
• Flexible time off.
• Competitive salary and equity.
• Daily lunch, snacks, beverages, and Wi-Fi and cellphone stipends.