Senior Forward Deployed Engineer (AI)

Location: Australia — Victoria Engineering; hybrid work from the local hirify.global office with occasional travel to customer sites

Salary: $140,000–$180,000 base salary per year, plus benefits and possible incentive plans.

Company

hirify.global is a cybersecurity company protecting organizations from cybercriminal activity and helping customers secure their work environments.

What you will do

• Diagnose and resolve customer technical issues, including deployment problems, performance bottlenecks, and operational health concerns.
• Own customer engagements from initial diagnosis through resolution while working with customer-facing teams and internal stakeholders.
• Read the Incydr codebase, investigate telemetry and logs, and ship targeted fixes through the standard review process.
• Build and troubleshoot custom scripts, integrations, and lightweight AI-driven tools for specific customer environments.
• Partner with Incydr Engineering on complex product issues by providing reproduction steps and root-cause hypotheses.
• Train and enable customer teams through documentation, working sessions, and hands-on pairing, while sharing recurring patterns with product and engineering.

Requirements

• 5+ years of software development experience, including troubleshooting or supporting software with customers or in live production environments.
• Ability to navigate unfamiliar codebases independently, diagnose issues, and contribute fixes.
• Practical scripting and integration experience, including building focused solutions for specific technical problems.
• Comfort leading technical conversations with customers and troubleshooting issues with incomplete information.
• Strong written and verbal communication skills for translating technical causes into actionable explanations.
• Comfort working daily with AI coding assistants and agents.

Nice to have

• Experience with endpoint agents, device management, or deploying software across large and varied device fleets.
• Experience with identity and directory synchronization, such as SCIM, or enterprise single sign-on integrations.
• Experience building internal tools, playbooks, or automations for non-engineering teams.
• Background in professional services, solutions engineering, technical account management, support, or another customer-facing technical role.
• Knowledge of data security, data loss prevention, or insider risk concepts.

Culture & Benefits

• AI-first engineering organization using AI-powered development tools across engineering.
• Close collaboration with customers, Professional Services, proof-of-value engineers, account teams, and product engineering.
• Inclusive and diverse workplace with equal-opportunity and affirmative-action commitments.
• Benefits and potential incentive plans are provided in accordance with company policy and local regulations.
• Employment is subject to applicable background checks required by customers and local law.