Field Services Technician (On-Site)

Location: On-site in Santa Catarina, Nuevo León, Mexico; open to applicants in Mexico only. Schedule: Monday–Friday, 6:30 AM–5:00 PM, with willingness for weekend and holiday coverage.

Salary: 21,600 MXN per month

Company

IT services supporting workplace technology and operations in a large manufacturing environment.

What you will do

• Support factory-floor PCs, robotic systems, hardware, software, peripherals, and other IT equipment.
• Monitor support queues and tracking systems to identify, prioritize, and respond to issues in real time.
• Install, maintain, repair, and troubleshoot computers, servers, peripherals, applications, databases, and service platforms.
• Coordinate with third-party vendors to resolve technical issues and service disruptions.
• Maintain software license compliance, accurate inventory records, and secure IT assets.
• Work in active field environments, including bending, kneeling, climbing, and lifting up to 70 lbs (32 kg).

Requirements

• High school diploma or GED.
• Basic computer literacy and familiarity with technical software.
• Strong troubleshooting, problem-solving, communication, organization, and time-management skills.
• Intermediate English proficiency in reading, writing, and speaking.
• Ability to work independently and collaboratively with a professional, customer-focused approach.
• Ability to work in varying physical field conditions and lift or carry up to 70 lbs (32 kg).

Culture & Benefits

• Collaborative, service-focused work environment with colleagues across the organization.
• 25 days of Aguinaldo, vacation with a 25% premium, and paid leave for parental, marriage, and bereavement events.
• IMSS and major medical insurance including family coverage.
• Monthly savings fund, pantry vouchers, and access to client-provided transportation routes.
• Quarterly performance bonus opportunities and opportunities to expand technical skills across enterprise platforms and operating systems.