Resource Planning Support Analyst

Location: Liverpool, UK / Hybrid

Salary: £32,000 per year

Company

hirify.global is a UK insurance group with more than 40 years of specialist insurance expertise and over 1,700 employees.

What you will do

• Forecast and plan customer-service resources to maintain excellent service levels.
• Create staff schedules and rotas, manage holidays, and monitor adherence to work schedules.
• Provide performance and management information for comparison against budget.
• Support team leaders and senior management with resource planning and issue resolution.
• Work with stakeholders across the group to understand team requirements and build effective relationships.
• Recommend improvements that increase service efficiency and ensure cost-effective delivery.

Requirements

• Previous experience in a similar resource planning or workforce management role.
• Experience with workforce management software.
• Advanced knowledge of Excel.
• Proven ability to analyze large volumes of data and produce reports.
• Applicants must have at least one year remaining on a Graduate or Post-Study Work visa.
• Visa sponsorship is not available.

Culture & Benefits

• Hybrid working options supporting work-life balance and individual needs.
• Up to 35 days of holiday, including bank holidays, with additional buy and sell options depending on role and tenure.
• 24/7 mental health support and free counselling.
• Career fairs, leadership programmes, and learning opportunities.
• Flexible benefits, early salary access, recognition awards, and social events.
• Inclusive workplace support, including adjustments during recruitment and employment.

Hiring process

• Successful applicants undergo employment checks before starting, including a standard criminal record check and an insolvency register check.