Technical Customer Service Agent (3D Printing)

Location: Milwaukee, WI, United States

Company

hirify.global develops 3D printing tools used for product development, prototyping, manufacturing, and medical devices.

What you will do

• Handle customer cases through email and phone while meeting published service level agreements.
• Provide technical support, diagnose hardware and software issues, and educate customers on hirify.global products.
• Document all customer contacts and resolutions in case records.
• Dispatch replacement parts, hardware, and software with relevant instructions and guidance.
• Share customer feedback with Services, software, and hardware teams.
• Learn hirify.global products and create prints for internal and customer support needs.

Requirements

• At least 1 year of experience in customer service, contact centers, field services, education, or hardware support.
• High school diploma or equivalent.
• Strong written and verbal empathetic communication skills.
• Ability to work onsite in Milwaukee, Wisconsin.

Nice to have

• Technical retail experience, such as Apple Genius Bar or Geek Squad.
• Dental experience, including work as a hygienist or laboratory technician.
• Experience in additive manufacturing.
• STEM degree.
• Fluency in Spanish or French.

Culture & Benefits

• Equity program with RSUs.
• Medical, dental, and vision coverage.
• 401(k) matching and access to financial advisors.
• Paid parental leave of up to 16 weeks and tenure-based sabbatical leave of up to 6 weeks.
• Flexible out-of-office plan, onsite parking, commuter benefits, and onsite meals and refreshments.
• Professional development opportunities, culture events, and unlimited 3D prints.