Sr. Payroll Analyst (AI)

Location: Based in the Austin, Tempe, or Bay Area office

Salary: $110,500–$139,750 USD annual base salary for California

Company

AI-powered customer experience platform helping organizations resolve customer problems across voice and digital channels.

What you will do

• Process and reconcile US and international payroll, including variable compensation, off-cycle payroll, terminations, and ad hoc payments.
• Coordinate with payroll vendors, People Operations, Finance, and Treasury to resolve cases and improve workflows.
• Process benefits contributions and reconcile payroll deductions for HSA, DSA, FSA, and commuter benefits.
• Prepare payroll journal entries, perform monthly general ledger reconciliations, and resolve variances.
• Manage payroll tax registrations, year-end W-2 reconciliation, audit support, and compliance activities.
• Support payroll and People system integrations, employee inquiries, and scalable process improvements.

Requirements

• 6+ years of direct experience processing US multi-state and Canadian payroll.
• HRIS experience required; Workday experience preferred.
• Knowledge of accounting, tax, finance, and payroll compliance concepts.
• Proficiency with Microsoft Excel, including pivot tables and VLOOKUPs, as well as Microsoft Word and Google Sheets.
• Strong analytical, organizational, communication, customer service, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice to have

• NetSuite experience.
• Experience with stock-payroll transactions.
• Knowledge of automation and payroll process improvements for scalability.

Culture & Benefits

• Work with AI tools at the center of business communications transformation.
• Competitive salary and comprehensive benefits.
• Training programs and opportunities for professional growth.
• Inclusive office environment focused on collaboration and connection.