Senior Analyst - FMCG

Location: Tokyo, Japan

Company

hirify.global is a global consumer intelligence company providing retail measurement, consumer insights, advanced analytics, and technology platforms across more than 100 markets.

What you will do

• Serve as the primary Customer Success contact for Japanese clients operating overseas or expanding into international markets and categories.
• Manage bilingual client communications, requests, business reviews, presentations, and follow-ups from initiation through resolution.
• Use NIQ data, tools, and standardized materials to answer business questions and support strategic decision-making.
• Coordinate with regional and cross-functional teams to resolve data quality, coverage, delivery, and service issues.
• Support multi-market inquiries by validating data availability, definitions, methodologies, scope, ownership, and timelines.
• Drive client onboarding and platform adoption while improving repeat global and cross-market workflows.

Requirements

• Bachelor’s degree or equivalent professional or academic experience.
• Background in Customer Success, consulting, analytics, market research, sales support, account management, or a related field.
• Professional proficiency in Japanese and English, both verbally and in writing.
• Strong interest in supporting Japanese clients with overseas market data, insights, and business expansion.
• Strong communication, organization, prioritization, collaboration, and follow-through skills across cultures, geographies, and time zones.
• Proficiency in Microsoft Office, especially Excel and PowerPoint, and comfort using AI-powered and digital productivity tools.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• AI-supported recruitment processes operate under fairness, transparency, human oversight, and inclusion principles; final hiring decisions are made by humans.