Business Support Specialist (SAP)

Location: On-site at the Petaling Jaya office, Kuala Lumpur, Malaysia

Company

Pall Corporation is a hirify.global operating company providing high-tech filtration, separation, and purification solutions for life sciences, diagnostics, biotechnology, and industrial applications.

What you will do

• Manage customer and internal stakeholder queries, including complex or high-intensity cases, in line with service level agreements.
• Coordinate with Sales, Project Management, Finance, Distribution, Manufacturing, Logistics, Supply Planning, Material Master, and IT teams.
• Investigate and resolve order-related issues, customer disputes, complaints, returns, and credit or debit note processing.
• Support end-to-end customer master processes, service orders, and customer portals.
• Contribute to business performance through continuous improvement and Kaizen initiatives.

Requirements

• 4–5 years of order management or supply chain experience involving SAP project orders, milestone processing, customer complaints, and returns.
• Strong computer literacy and intermediate-level Microsoft Excel skills.
• Strong English proficiency required.
• Excellent customer service, stakeholder management, and problem-solving skills.
• Ability to work effectively in a fast-paced, cross-functional, and international environment.

Nice to have

• Experience with SAP end-to-end order management, customer master processes, or portals such as ARIBA, Tungsten, or e-commerce platforms.
• Experience managing enquiries in Salesforce.
• Professional diploma, degree, or equivalent experience.

Culture & Benefits

• Continuous improvement culture supported by the hirify.global Business System.
• Health care programs and paid time off.
• Eligibility for bonus or incentive pay.
• Opportunity to develop international business knowledge and grow into a subject matter expert.