Retail Vertical Customer Success Executive

Location: Auezova 60, Almaty, Kazakhstan

Company

hirify.global is a global consumer intelligence company providing retail measurement, consumer insights, and advanced analytics across more than 100 markets.

What you will do

• Own customer relationships within Customer Success and engage clients at C-suite level.
• Lead business reviews, NPS activities, client briefings, onboarding, and service model execution.
• Educate customers on NIQ tools and deliver insightful presentations with actionable recommendations.
• Develop fact-based analyses and answers to complex business questions.
• Improve renewals by demonstrating business outcomes and customer value.
• Identify strategic opportunities and generate or convert sales leads while coordinating internal departments.

Requirements

• 2–5 years of experience in the CPG industry or related fields such as insights, category management, or market research.
• Experience with NIQ or similar analytics solutions and strong numerical and analytical skills.
• Proficiency in Microsoft Excel and PowerPoint, with presentation experience or willingness to develop presentation skills.
• Consultative client management, communication, data visualization, problem-solving, and organizational skills.
• Experience coaching others in data analysis or NIQ tools; bachelor's degree required.
• Upper-intermediate Russian and English proficiency.

Nice to have

• Honours degree.
• Experience with retail and FMCG industry knowledge, RMS, and NIQ Solutions.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• AI may support recruitment workflows, while final hiring decisions are made by humans.