Junior Retail Vertical Customer Success Executive (Retail)

Location: Auezova 60, Almaty, Kazakhstan

Company

hirify.global is a consumer intelligence company providing retail measurement, consumer insights, analytics, and technology solutions across more than 100 markets.

What you will do

• Own client relationships within Customer Success and lead regular business reviews and NPS activities.
• Support customer onboarding and educate clients on relevant NIQ tools, features, and functionalities.
• Deliver presentations, actionable recommendations, and fact-based analyses for complex business questions.
• Demonstrate business outcomes and value to support customer renewals and retention.
• Coordinate internal departments, product teams, operations, and business units to meet client needs and improve the customer experience.
• Identify growth opportunities, generate sales leads, and engage with senior client stakeholders.

Requirements

• 2–5 years of experience in CPG, insights, category management, market research, or a related field.
• Experience with NIQ or similar analytics solutions, data analysis, and coaching others in analytics or NIQ tools.
• Strong analytical, numerical, organizational, communication, presentation, and data visualization skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Consultative client management, problem-solving, collaboration, negotiation, and relationship-building skills.
• Upper-intermediate English and Russian required; bachelor's degree required.

Nice to have

• Honour’s degree.
• Willingness to further develop presentation skills.

Culture & Benefits

• Full-time employment in a flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee Assistance Program.
• AI-supported recruitment processes operate with human oversight, fairness, and transparency.