Principal AI Solution Architect

Location: Germany

Company

hirify.global provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for customer and employee experience management.

What you will do

• Design end-to-end, production-ready AI systems for customer experience and contact center use cases, combining LLMs, workflows, tools, orchestration, fallback strategies, and human handoff.
• Optimize RAG and knowledge architectures through content structuring, chunking, embeddings, ranking, grounding, and freshness strategies.
• Define AI evaluation frameworks, test sets, feedback loops, quality metrics, and business outcome measurements.
• Engineer contextual AI experiences using customer data, interaction history, conversation state, and external signals while managing token limits and response quality.
• Design for enterprise scalability, latency, reliability, governance, and cost efficiency, including voice and real-time workloads.
• Support presales discovery, solution design, demonstrations, prototypes, customer pilots, integrations, reusable assets, field enablement, and executive stakeholder engagement.

Requirements

• Hands-on experience designing modern AI solutions using machine learning, NLU/NLP, retrieval systems, LLMs, orchestration, tool use, and agentic approaches.
• Expertise integrating AI with enterprise platforms, knowledge sources, RESTful APIs, event-driven architectures, identity systems, and cloud ecosystems.
• Experience with AI evaluation, governance, observability, retrieval quality, tool-call accuracy, safety, drift, auditability, and cost control.
• Strong executive communication, technical presentation, presales, solutioning, and field enablement skills, including the ability to influence CIO and CTO stakeholders.
• Practical experience with prompt design, context strategies, and AI workflow optimization; foundational programming knowledge, preferably Python.
• Fluency in English and German is required.

Nice to have

• Strong understanding of the hirify.global Cloud platform and hirify.global AI.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by the Talent Acquisition team and hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews, followed by final steps and updates.