CRM & New Business Coordinator (E-commerce)

Location: Permanent remote work; occasional travel may be required for official meetings or client interactions.

Company

Marketing agency supporting the growth of e-commerce businesses through business and creative services.

What you will do

• Maintain accurate CRM, lead, client, and sales pipeline records.
• Coordinate lead follow-ups, pipeline updates, client communication, meetings, and account reviews.
• Bridge client requirements with internal teams and track pending tasks through timely closure.
• Prepare and maintain client records, trackers, reports, proposals, and presentations.
• Identify data gaps, support CRM and account-management process improvements, and contribute to client retention and repeat business.
• Maintain confidentiality and travel occasionally for official meetings or client interactions.

Requirements

• 3–5 years of experience in CRM, sales coordination, client servicing, or account management.
• Strong communication, coordination, and relationship-management skills.
• Highly organised, detail-oriented, proactive, and comfortable managing multiple leads, clients, and priorities.
• Experience with CRM tools, spreadsheets, trackers, and reporting.
• Experience with D2C, e-commerce, or digital marketing is preferred.

Culture & Benefits

• Permanent remote work with a flexible, informal atmosphere.
• High-ownership role working directly with the Founder.
• Exposure to both the business and creative sides of the agency.
• Supportive team culture and opportunities to learn and develop.
• Opportunity to contribute to the growth of e-commerce businesses.