Manager, Vendor Communication & CRM

Location: Kuala Lumpur, Malaysia

Company

hirify.global is part of Delivery Hero, a global local-delivery platform operating across approximately 65 countries and headquartered in Berlin, Germany.

What you will do

• Design and execute the CRM communication strategy for restaurant and shop partners across 15 markets.
• Manage partner lifecycle communications across incubation, growth, at-risk, dormant, and top-performer segments.
• Define communication channels, timing, and segmentation, and develop content for email and in-app notifications.
• Launch omnichannel campaigns supporting partner engagement, subscription upsells, promotions, training, and seasonal readiness.
• Lead regional and local projects with Product, Operations, Vendor Support, and other cross-functional stakeholders.
• Track campaign engagement and business outcomes, using insights to improve strategy, content, and targeting.

Requirements

• 4+ years of experience in project management and CRM campaign execution.
• Strong written and verbal communication skills.
• Strong collaboration skills and the ability to manage initiatives independently from end to end.
• Comfort working with data and analytics.
• English is the working language.
• Based in Kuala Lumpur, Malaysia.

Nice to have

• Experience with CRM tools such as Salesforce, Braze, or Insider.
• Experience with, or openness to, using AI in CRM.

Culture & Benefits

• Work in a diverse, cross-cultural international environment.
• Flexible working hours and, for most teams, the option to work from home.
• Visa and relocation support may be available for most opportunities.
• Headspace subscription and access to an employee assistance program.
• Training, career development opportunities, and office snacks and refreshments.