Fraud Operations Manager (Fintech)

Location: Remote within Latin America

Company

hirify.global is a financial platform providing banking, payments, credit, e-commerce, and marketing services in Colombia and across the Latin American financial ecosystem.

What you will do

• Build and scale Bank and Consumer Finance fraud operations into a predictable, high-precision function.
• Map high-risk customer journeys, including identity verification, transaction reviews, account restrictions, mule accounts, account takeover, and unrecognized transactions.
• Create SOPs, controls, decision rights, escalation paths, capacity models, quality routines, and coaching frameworks.
• Develop real-time KPI monitoring for demand, capacity, backlog health, decision consistency, productivity, quality, and customer impact.
• Re-architect investigation workflows with Product, Engineering, and CX teams to reduce cycle time, manual rework, and customer friction.
• Lead operational rollouts and hypercare for new fraud policies, tools, and vendor integrations.

Requirements

• Experience creating operational processes, diagnosing broken workflows, finding root causes, and measuring process improvements.
• Experience leading operational teams directly or through frontline leaders, including performance coaching, staffing, capacity, quality, and team health management.
• Ability to work cross-functionally with Operations, Product, Engineering, Data, Risk, Compliance, Legal, and CX without relying on formal authority.
• Fluency with operational metrics such as SLAs, quality, productivity, backlog, cycle time, demand, and customer impact.
• Experience rolling out processes, policies, or tools with communication, training, QA, readiness checks, and post-launch monitoring.
• Ability to learn fraud typologies, banking regulation, controls, and investigation workflows quickly.

Culture & Benefits

• Remote work within Latin America.
• Fast-paced environment focused on scaling banking and financial services.
• Opportunity to improve fraud protection while reducing friction for legitimate customers.
• Transparent hiring process with feedback provided throughout the experience.

Hiring process

• People interview, initial leadership interview, deep-dive interview, and fraud and data interview.
• Business case involving a 30/60/90-day stabilization and improvement plan for an immature bank fraud operation.
• Final interview with the co-founder.