Fraud Specialist 1

Location: Remote in Estonia; occasional travel may be required for project or team meetings.

Company

Twilio provides communications solutions that enable businesses and developers to create personalized customer experiences.

What you will do

• Investigate fraud and abuse cases quickly and efficiently.
• Analyze non-compliant traffic to understand bad-actor behavior and evolving tactics.
• Identify fraudulent activity and take daily action to protect customers and the communications platform.
• Minimize false positives while detecting and responding to abuse.
• Identify trends and root-cause gaps, then recommend preventative solutions.

Requirements

• Willingness to work a non-traditional schedule, including weekends, holidays, and evenings when required.
• Experience working in a fast-paced, ambiguous environment with a bias for action.
• Previous customer service or customer-facing experience requiring effective and empathetic communication.
• Must be based remotely in Estonia.

Nice to have

• Basic knowledge of SQL, Looker, Tableau, or similar data extraction and visualization tools.
• Basic understanding of APIs and related technologies.
• 1–2 years of experience in a queue-based or contact-center environment.

Culture & Benefits

• Remote-first work with occasional in-person team, project, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave.
• Healthcare and a retirement savings program.
• Support for volunteering and community-impact initiatives.

Hiring process

• Hiring decisions are made by Twilio employees, with AI used to help make the process more efficient.
• A formal interview process is required; interviews are not conducted exclusively through text-based messaging apps.