Member Service Representative (Full-Time) - Mililani

Location: On-site in Mililani, Hawaii, United States. The role may require working at or permanently transferring to neighboring branches within a reasonable commuting distance. Hours are available Monday through Saturday based on business needs.

Salary: $22.26–$25.87 per hour.

Company

hirify.global provides financial products and services to its members through branch and banking operations.

What you will do

• Provide counseling on deposit accounts, lending products, credit and debit cards, and other financial services.
• Open and maintain deposit accounts, loans, and related member products.
• Research and resolve account discrepancies and routine service requests.
• Process deposits, withdrawals, loan payments, check cashing, and other branch transactions.
• Identify opportunities to educate members and cross-service relevant products.
• Handle cash and negotiable instruments securely while complying with applicable regulations.

Requirements

• Ability to build effective relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, problem-solving, judgment, and decision-making skills.
• Ability to work independently and collaboratively in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies.
• Effective verbal and written communication skills.
• Ability to work on-site in Mililani and potentially at neighboring branches.

Nice to have

• Working knowledge of deposit and loan products, services, and operational procedures.
• Customer service experience, preferably in banking or another financial institution.

Culture & Benefits

• Meaningful career experience in an engaged and committed environment.
• Competitive pay and benefits.
• Employee referral program eligibility.

Hiring process

• Applicants receive a required online assessment by email.
• Completing the assessment is required for the application to be considered.