13 дней назад
Spanish-Speaking Customer Success Engineer (AI)
6 000 - 7 500$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Spanish-Speaking Customer Success Engineer (AI): Deploying and scaling AI voice agents for enterprise customers with an accent on customer integrations, conversation flows, and production troubleshooting. Focus on debugging APIs, webhooks, SIP, telephony, authentication, and latency issues while translating customer needs into product improvements.
Location: Remote from the United States, Canada, or Mexico; some overlapping hours with the Pacific Time-based team and customers are required.
Compensation: $6,000–$7,500 USD per month, based on experience.
Company
is a startup building AI voice agents and a modern AI-powered customer experience platform for sales, support, logistics, and contact centers.
What you will do
- Support technical onboarding, deployment, and scaling of AI voice agents for enterprise customers.
- Build AI voice agents, conversation flows, integrations, and deployment strategies alongside customer teams.
- Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
- Troubleshoot production deployments and work directly in customer codebases when needed.
- Identify product gaps and translate customer feedback into improvements with Product and Engineering.
- Support new AI use cases and help expand product adoption.
Requirements
- Professional fluency in Spanish and English is required.
- Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
- 2–8 years of experience in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role.
- Strong technical problem-solving, customer communication, and technical explanation skills.
- Experience with APIs, technical debugging, and either Python or TypeScript.
- Must reside in the United States, Canada, or Mexico and be available for some Pacific Time overlap.
Nice to have
- Experience with AI, LLMs, or Voice AI.
- Startup and enterprise customer experience.
- Willingness to travel occasionally for customer launches or onsite work.
Culture & Benefits
- Long-term full-time 1099 contractor engagement.
- Fast-paced startup environment focused on solving complex technical problems.
- Close collaboration across Engineering, Product, and Customer Success.
- Direct work with enterprise customers and their technical teams.
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