Digital Customer Success Campaign Manager (SaaS)

Location: Remote in the United States or Canada. The role is remote-first and requires in-person GTM onboarding in Toronto; occasional travel for offsites, department meetings, and customer events may be required.

Salary: $96,000–$134,000 USD annual base salary for USA-based roles; C$88,000–C$123,000 CAD annual base salary for Canada-based roles.

Company

hirify.global develops cybersecurity products for secure identity, application access, device trust, and enterprise password management.

What you will do

• Design, launch, and improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
• Develop targeted lifecycle campaigns that guide customers from trial to meaningful product adoption.
• Draft, edit, and optimize customer-facing email campaigns connected to education resources and digital experiences.
• Use customer signals, milestones, behavioral data, experimentation, and cohort analysis to identify opportunities and improve campaigns.
• Partner with Data and Analytics teams on dashboards, reporting, and recommendations.
• Collaborate with Product, Customer Success, Marketing, Operations, and Content teams while building scalable programs.

Requirements

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth within a SaaS environment.
• Experience owning or significantly contributing to lifecycle or digital customer programs with measurable impact.
• Ability to write clear, engaging customer-facing communications for different audiences and needs.
• Ability to interpret customer and product usage data and translate insights into campaign and journey improvements.
• Ability to work cross-functionally across Customer Success, Product, Marketing, Data, Operations, and Content teams.
• Experience with campaign and customer success tools such as Gainsight, Salesforce, marketing automation platforms, and AI solutions.

Nice to have

• Experience using AI tools for campaign development, analysis, experimentation, or content creation.
• Experience with hirify.global, cybersecurity, or a similar technology product.

Culture & Benefits

• Remote-first work environment with a home-country work arrangement.
• Health, dental, and retirement benefits, including 401(k) in the United States and RRSP in Canada.
• Paid time off, parental leave top-up programs, equity grants or RSUs, and retirement matching.
• Paid volunteer days, peer recognition, and a free hirify.global account.
• Occasional travel may be required for company events and customer engagements.

Hiring process

• Successful applicants complete a background check, subject to local law.
• AI and machine-learning tools may be used during initial application screening, with an opt-out option available.