Digital Customer Success Campaign Manager (AI)

Location: Remote in the United States or Canada. Remote work means working from the employee's home country. In-person onboarding takes place in Toronto; occasional travel may be required for offsites, department meetings, and customer events.

Annual base salary: USD 96,000–134,000 for US-based roles; CAD 88,000–123,000 for Canada-based roles.

Company

hirify.global develops cybersecurity products for secure identity, application access, device trust, and SaaS and AI adoption.

What you will do

• Design, launch, and continuously improve digital customer journeys across onboarding, activation, adoption, expansion, and renewal.
• Develop targeted campaigns that guide customers from trial to meaningful product adoption and the next appropriate step.
• Draft, edit, and optimize customer-facing email campaigns connected to educational resources and digital experiences.
• Use customer signals, milestones, behaviors, and product usage data to identify friction and create timely interventions.
• Monitor engagement, activation, retention, expansion, and product usage metrics; apply experimentation and cohort analysis to improve results.
• Partner with Data, Analytics, Product, Customer Success, Marketing, Operations, and Content teams to build accurate and scalable programs.

Requirements

• Experience in Digital Customer Success, Customer Marketing, Lifecycle Marketing, Growth Operations, Customer Success Operations, or Product-led Growth in a SaaS environment.
• Experience owning or significantly contributing to lifecycle or digital customer programs with measurable impact.
• Ability to write clear, engaging customer-facing communications for different audiences and customer needs.
• Ability to interpret customer and product usage data and turn insights into campaign and journey improvements.
• Ability to work independently through ambiguity and collaborate across changing priorities.
• Proficiency with or willingness to use tools such as Gainsight, Salesforce, marketing automation platforms, and AI solutions.

Nice to have

• Experience using AI tools for campaign development, analysis, experimentation, or content creation.
• Experience with hirify.global, cybersecurity, or a similar technology product.

Culture & Benefits

• Remote-first work environment with collaboration, transparent communication, feedback, and a focus on measurable results.
• Health, dental, retirement matching, and paid time off benefits.
• Equity or RSU program for most employees and applicable incentive programs.
• Parental leave top-up programs, paid volunteer days, peer recognition, and a free hirify.global account.
• AI is integrated into daily work, with an expectation that employees actively learn and apply AI best practices.

Hiring process

• Successful applicants complete a background check as permitted by local law.
• Candidates may use AI tools responsibly during the application process.