Interim Customer Success Manager (Spanish-speaking)

Location: Hybrid role based in Utrecht, Netherlands; includes up to 60 days per year working abroad on a pro-rata basis.

Company

hirify.global is a Dutch scale-up developing an AI-powered customer engagement platform that unifies communication channels and automates customer service.

What you will do

• Manage a portfolio of customers and deliver retention, adoption, and expansion targets.
• Drive adoption of AI Agent, AI Journeys, automation, new use cases, channels, and plan upgrades.
• Identify and close expansion opportunities, including additional seats and conversations.
• Use health scores, usage data, and engagement signals to prepare business reviews and define next steps.
• Partner with Onboarding, Solution Consultancy, and Product to support customer outcomes and contribute to the product roadmap.

Requirements

• At least two years of experience in customer success, account management, or a customer-facing SaaS role.
• Experience owning commercial targets and using data to prioritize customer actions.
• Practical curiosity about AI and the ability to discuss AI tools confidently with customers.
• Fluent Spanish and English, written and spoken, are required.
• Availability for a 7-month maternity leave cover starting December 1, 2026, at 24–32 hours per week.

Culture & Benefits

• Hybrid working with travel reimbursement to the Utrecht headquarters.
• Structured onboarding, hands-on training, and a dedicated buddy.
• 28 vacation days on a pro-rata basis, plus two additional learning days.
• Learning budget, mental health support, pension contribution, and monthly internet and phone allowance.
• Warm lunches at the Utrecht office and the option of an unpaid sabbatical of up to three months after two years.

Hiring process

• Introductory call with the Talent team.
• Manager interview and practical role-related assignment.
• Team connection meeting.