11 дней назад
Endpoint Support Technician
49 750 - 62 250$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Endpoint Support Technician (IT Infrastructure and Support): Providing on-site technical support, endpoint troubleshooting, device deployment, and IT asset lifecycle management for office environments with an accent on hardware diagnostics, inventory accuracy, and responsive user service. Focus on deploying and refreshing end-user machines, resolving software, hardware, and network failures, and maintaining detailed support documentation.
Location: On-site at the office in Allen, Texas, United States; 15% travel may be required.
Salary: $49,750–$62,250 per year, depending on location and experience.
Company
provides technology solutions for community banks and credit unions, including digital banking and payment services.
What you will do
- Diagnose and resolve hardware, software, network, printer, conferencing, and other office technology issues.
- Install, configure, upgrade, repair, and maintain end-user devices and systems.
- Deploy new machines for employees, perform PC refreshes, and reclaim outdated equipment.
- Maintain accurate IT asset inventories and manage equipment lifecycle records.
- Document support cases clearly and provide responsive technical assistance to employees and customers.
- Support IT projects, equipment deployments, internal procedures, and service quality initiatives.
Requirements
- At least 18 months of experience in PC and hardware support, IT help desk support, or technical customer support.
- Strong experience providing customer-facing technical support in environments such as schools, higher education, help desks, or service organizations.
- Ability to troubleshoot hardware, software, and network failures and resolve cases of varying complexity.
- Ability to work on-site in Allen, Texas and travel approximately 15%.
- Ability to maintain accurate documentation, asset databases, and service records.
Nice to have
- CompTIA A+ or Network+ certification.
- Microsoft Certified Fundamentals certification.
- Google IT Support Professional Certificate.
- Advanced knowledge of Microsoft 365, including Teams, Outlook, Excel, and Word.
- Experience with CMS, device monitoring tools, spreadsheet management, and high-integrity asset databases.
Culture & Benefits
- Comprehensive benefits supporting physical, mental, and financial wellbeing.
- Culture centered on collaboration, inclusion, sustainability, and community impact.
- Work on technology modernization for secure data access, fraud mitigation, and financial-services integration.
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