Technical Support Engineer II (AI/ML)

Location: Livingston, New Jersey / New York, New York, United States. The role includes participation in a 24/7 on-call rotation, including weekends. Access to export-controlled information requires eligibility as a U.S. person, eligibility without export authorization, or a reasonable likelihood of obtaining the required authorization.

Salary: $99,000–$145,000 per year, plus discretionary bonus and equity awards.

Company

CoreWeave provides cloud infrastructure, tools, and services that help AI labs, startups, and enterprises build and scale artificial intelligence applications.

What you will do

• Respond to inbound support requests through email, live chat, and community forums.
• Triage bugs and feature requests based on customer type and issue severity.
• Track responses and maintain contact SLAs and fast response times.
• Collaborate with engineering and product teams to troubleshoot issues and provide product feedback.
• Identify trends in user messages and improve internal and external documentation.
• Learn Weights & Biases product features and participate in a 24/7 weekend on-call rotation.

Requirements

• 2+ years of programming experience through engineering work, a computer science degree, or personal projects.
• Proficiency in Python.
• Experience with machine learning frameworks or tools such as Keras, TensorFlow, PyTorch, PyTorch Lightning, Jupyter notebooks, Colab, or Matplotlib.
• Interest in machine learning and a passion for helping users become proficient product users.
• Ability to organize requests, follow up on time, work autonomously, and improve processes collaboratively.
• Eligibility to access export-controlled information under applicable U.S. Government regulations is required.

Nice to have

• Previous machine learning experience.
• Technical customer service experience in a SaaS environment.
• Experience with frontend frameworks.
• Experience with Docker, AWS, GCP, Azure, Kubernetes, or other cloud infrastructure.

Culture & Benefits

• Values include curiosity, ownership, employee empowerment, best-in-class client experiences, and collaboration.
• Medical, dental, and vision insurance fully paid by CoreWeave, plus life and disability insurance.
• Flexible Spending Account, Health Savings Account, tuition reimbursement, and a 401(k) with employer match.
• Employee Stock Purchase Program, mental wellness benefits, family-forming support, parental leave, and childcare support.
• Flexible PTO, catered lunches at offices and data centers, and a casual work environment focused on innovation.