Support Engineer, SAP MM-eWM

Location: Remote Brazil; applicants must be based in Brazil

Company

hirify.global provides third-party support, managed services, and enterprise software solutions for Oracle, SAP, VMware, and other mission-critical technologies.

What you will do

• Research, troubleshoot, and resolve complex customer issues across SAP MM and eWM in 4.x and ECC environments.
• Configure, present, and discuss SAP MM/eWM functionality, best practices, and integrated business processes.
• Support customer customizations and develop or coordinate application break fixes for critical defects.
• Provide hands-on assistance through test environments, proprietary tools, and remote client connectivity.
• Collaborate with customers and virtual support teams while contributing to knowledge-sharing methods, diagnostic tools, runbooks, and solution documentation.
• Participate in a 24x7x365 support organization and work flexible hours when required.

Requirements

• 5+ years of relevant SAP experience, particularly with MM and eWM, and 5+ years supporting application end-users in a corporate environment.
• Experience with MM/eWM integration, troubleshooting, configuration, SAP architecture, maintenance, and patching.
• Experience supporting Brazil-specific MM localizations, including Nota Fiscal, tax calculation, and fiscal-solution integrations.
• Experience with highly customized environments, including Z routines, user exits, enhancements, and complex multi-module problem resolution.
• Ability to handle critical incidents in SLA-driven environments and document solutions through knowledge-transfer sessions, runbooks, and technical documentation.
• Fluency in English and Portuguese is required; Spanish is a plus. A bachelor’s degree in computer science, information technology, or a related field is expected.

Nice to have

• SAP certification.
• Knowledge of multiple SAP modules and releases, country-specific solutions, localizations, and global implementations.
• Consulting experience.

Culture & Benefits

• Remote, home-based work in a virtual environment.
• Customer-focused work supporting mission-critical enterprise applications.
• Flexible hours aligned with a 24x7x365 global support organization.
• Compensation, bonuses, and benefits are provided based on skills and performance.
• Inclusive environment guided by values focused on company, colleagues, clients, and community.