Claims Examiner II, Warranty

Location: Jeffersonville, Indiana, United States; primarily in the office

Company

hirify.global provides commercial and personal insurance solutions, including warranty administration, extended service contracts, claims processing, service network management, and underwriting.

What you will do

• Answer calls and emails from service providers requesting repair authorization or payment.
• Adjudicate claims and verify that repair charges, quotes, invoices, and pricing comply with defined costs.
• Review coverage, program agreements, terms and conditions, exclusions, and repair-time requirements to approve or deny claims.
• Purchase small appliances, plumbing products, and HVAC equipment when required by contract terms.
• Reconcile monthly statements, conduct research, and prepare delegated reports.
• Serve as a subject matter expert, support internal teams, and identify training and process improvements.

Requirements

• High school diploma or GED.
• Outstanding customer service, communication, interpersonal, organizational, and analytical skills.
• Ability to resolve conflicts, de-escalate tense situations, negotiate, meet deadlines, and adapt in a fast-paced environment.
• Basic skills in Excel, Word, and Outlook.
• Ability to research information and market data online and manage multiple priorities.
• Ability to work primarily in the office in Jeffersonville, Indiana.

Nice to have

• Understanding of warranty or insurance products.
• Prior claims experience.
• Basic accounts payable and statement reconciliation experience.
• Technical experience.

Culture & Benefits

• Benefits focus on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• In-person collaboration and a connected working environment.
• Inclusive culture supported by cultural awareness activities and Employee Resource Groups.