Lending Client Coordinator RAU

Location: Hybrid, based in offices in Mankato or Rochester, Minnesota; Macomb, Illinois; or Sun Prairie, Onalaska, or Janesville, Wisconsin. Up to 50% work from home.

Base pay: $42,300–$66,600 USD per year, plus variable compensation and benefits.

Company

Member-owned cooperative providing financial services to agriculture and rural communities in Illinois, Minnesota, and Wisconsin.

What you will do

• Provide front-line service to clients by phone, online, and in person, resolving requests and maintaining strong relationships.
• Service loan renewals, coordinate required documentation, maintain lien-position records, and ensure transactions follow policy and compliance requirements.
• Process receipts, disbursements, electronic payments, account maintenance, reconciliations, and follow-up on delinquent accounts.
• Research transaction issues, maintain accurate client and loan data, and escalate exceptions to sales, credit, accounting, clients, or third parties.
• Support fraud prevention, explain policies and processes, promote relevant products and services, and back up the Contact Center.
• Coordinate office operations, events, supplies, mail, equipment, and building maintenance requests.

Requirements

• High school diploma or GED.
• Two years of client service experience, preferably in a financial institution.
• Strong organizational, communication, conflict-resolution, prioritization, and multitasking skills.
• Attention to detail and the ability to follow documentation, transaction, compliance, and accuracy requirements.
• Proficiency with Windows, Microsoft Word, Excel, and Outlook, with the ability to learn loan-origination and related systems.
• Must be authorized to work for any employer in the United States.

Nice to have

• Knowledge of farming operations and agriculture.
• Knowledge of basic accounting principles and procedures.
• Knowledge of Compeer loan products, digital tools, and services.

Culture & Benefits

• Hybrid work model with up to 50% work from home and flexible schedules, including additional summer flexibility.
• 401(k) contributions of up to 9%, including a fixed company contribution and matching.
• Medical, dental, vision, HSA/FSA, life and disability insurance, wellness, and employee assistance benefits.
• Vacation, sick leave, holidays, parental leave, and paid volunteer time off.
• Learning, development, mentorship, professional reimbursement, and cross-functional committee opportunities.

Hiring process

• Employment visa sponsorship is not available, and existing sponsorship cannot be taken over.