Senior Customer Success Manager (Legal)

Location: Arlington, Virginia, United States

Salary: $100,000–$150,000 per year, plus participation in the Client Incentive Bonus program.

Company

hirify.global provides information and technology products for professional business and legal markets.

What you will do

• Serve as the primary contact for users within assigned client accounts.
• Increase user adoption, product usage, engagement, renewals, and customer retention.
• Build long-term customer relationships, monitor account health, and develop engagement strategies.
• Train and support customers, including onboarding new employees and helping clients configure alerts and dashboards.
• Identify upsell and growth opportunities and collaborate with Relationship Partners and sales representatives.
• Participate in special projects and respond to customer inquiries.

Requirements

• Seven or more years of successful sales or account management experience in a comparable business environment.
• Bachelor’s degree in business, marketing, sales, or a related field, or equivalent experience.
• Strong analytical, organizational, and interpersonal communication skills.
• Ability to prioritize accounts and manage multiple projects and activities against deadlines.
• Ability to travel within the assigned territory.

Nice to have

• Knowledge of law firms, tax and accounting organizations, or corporations.
• Prior account management experience.

Culture & Benefits

• Full-time employment.
• Quarterly and annual elements within the Client Incentive Bonus program.
• Compensation elements and on-target earnings are discussed during the interview process.
• Equal opportunity employment environment.