7 дней назад
Customer Complaint Handling Specialist (Biotechnology)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Complaint Handling Specialist (Biotechnology): Managing the end-to-end complaint handling process in a quality department with an accent on complaint assessment, investigation records, regulatory compliance, and customer follow-up. Focus on evaluating potential health hazards, escalating complaints, reviewing investigations, and coordinating with subject matter experts in a GMP and medical-device environment.
Location: On-site in Grens, Switzerland
Company
A global life sciences, diagnostics, and biotechnology organization developing solutions for biological research, vaccines, medicines, and cell and gene therapies.
What you will do
- Receive, review, and process customer feedback using Good Documentation Practices.
- Classify complaints, coordinate customer and product follow-ups, and maintain investigation records and supporting documentation.
- Complete or assign additional actions required to close complaints on time.
- Evaluate potential health hazards and determine whether complaints require escalation.
- Review complaint investigations for compliance with procedural requirements and participate in investigations with relevant subject matter experts.
- Travel up to 5% as required.
Requirements
- Bachelor’s degree in Science, Engineering, Biotechnology, Quality Management, or Cell Therapy.
- 2–3 years of complaint-handling experience in a GMP or medical-device environment.
- Ability to apply FDA 21 CFR 820, ISO 13485, ISO 9001, and other relevant complaint-processing regulations and standards.
- Fluent English and French, written and spoken.
- Ability to work on-site in Grens, Switzerland.
Culture & Benefits
- Work in a quality department focused on solutions that support human health and life sciences.
- Continuous improvement culture based on the Business System.
- Fixed-term six-month contract with a possibility of becoming permanent.
- Opportunity to contribute to products and services used in biological research, vaccines, medicines, and cell and gene therapies.
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