Fraud Prevention Team Lead (Fintech)

Location: Remote in Massachusetts, United States. Applicants must be legally authorized to work full-time in the United States without employer sponsorship.

Salary: $48,750–$81,000 annual base pay.

Company

hirify.global is a global financial services organization developing a technology-driven, customer-centric banking business.

What you will do

• Lead, coach, and develop Fraud Prevention Analysts through one-on-ones, feedback, performance evaluations, and development plans.
• Oversee daily fraud alert operations, case reviews, service-level agreements, productivity, quality, staffing, and workflow distribution.
• Review complex or high-risk fraud cases and guide escalated investigations and case decisions.
• Maintain compliance with bank policies, regulatory requirements, fraud prevention procedures, and internal controls.
• Partner with Risk, Compliance, Operations, and other business areas to strengthen fraud mitigation strategies.
• Analyze fraud trends and operational metrics and implement process, system, workflow, and automation improvements.

Requirements

• Bachelor’s degree in Business, Finance, Criminal Justice, Risk Management, or a related field, or equivalent experience.
• 3+ years of experience in financial services or a similar environment, such as customer service, operations, or fraud prevention.
• Experience leading or supervising teams in Fraud Prevention, Fraud Operations, Financial Crimes, Banking Operations, or a related field.
• Strong knowledge of fraud prevention, fraud detection strategies, operational risk management, and compliance requirements.
• Strong leadership, coaching, analytical, problem-solving, decision-making, communication, and prioritization skills.
• Proficiency with Microsoft Office, including Excel and Outlook, plus experience with case management, fraud detection, and operational reporting tools.

Nice to have

• Experience with fraud detection platforms, case management systems, and operational reporting tools.
• Knowledge of banking regulations and fraud-related compliance requirements.
• Experience leading process improvement or operational excellence initiatives.
• Established work history or equivalent experience through training, military service, or education.

Culture & Benefits

• Remote work arrangement for the Massachusetts-based role.
• Competitive rewards package and employee benefits supporting employees, families, and well-being.
• Inclusive and accessible application process with reasonable accommodation support.
• Strong risk culture emphasizing proactive and responsible risk management.