Senior Document Production Associate (Legal)

Location: Columbus, Ohio, USA; onsite, 2nd shift, Wednesday–Sunday, 2:00–11:00 p.m. CT

Salary: $17.74–$24.47 per hour, with possible overtime, shift differential, call-in, and standby pay

Company

Global provider of marketing, packaging, print, and supply chain solutions serving clients across 28 countries.

What you will do

• Produce, edit, proofread, convert, create, and transcribe client documents according to established procedures.
• Assess requests, select the appropriate production process, and manage work through completion and delivery.
• Coordinate document intake, workflow, tracking, deadlines, and communication with clients and internal teams.
• Troubleshoot complex software and hardware issues and escalate problems when necessary.
• Perform quality assurance on colleagues’ work, support peer teams, and train junior staff.
• Handle confidential information while providing professional service by phone, electronically, and in person.

Requirements

• High school diploma or equivalent; higher education or equivalent experience preferred.
• At least 3 years of experience, preferably in a legal, banking, or large corporate environment.
• Advanced proficiency with Microsoft Word, Excel, and PowerPoint, plus strong typing and keyboarding skills.
• Experience with document production, editing, proofreading, and document-creation software.
• Ability to work independently and collaboratively, prioritize multiple projects, meet deadlines, and make policy-compliant decisions.
• Strong communication, customer service, organizational, accuracy, and troubleshooting skills.

Nice to have

• Knowledge of a legal timekeeping or job-tracking system.
• Higher-level education or experience equivalent to formal education.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and tuition assistance.
• Adoption assistance, voluntary supplemental insurance, and employer or partner discounts.
• Employment is subject to a pre-employment background check and drug screen.