1 час назад
Junior Customer Support Professional
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior Customer Support Professional (Customer Support): Supporting users across Ireland’s online marketplaces on a part-time weekend schedule, with an accent on high-volume communication, fraud monitoring, and technical troubleshooting. Focus on identifying root causes, recognizing query patterns, prioritising requests, and escalating issues to developer and trust teams.
Location: Dublin or remote within Ireland
Company
Operates online marketplaces including Daft.ie, DoneDeal.ie, Adverts.ie, and Gumtree.ie.
What you will do
- Handle a high volume of emails, reports, and reviews across four marketplace brands.
- Provide fast, accurate, and friendly customer support.
- Investigate queries and complaints, identify patterns, and escalate issues to developer and trust teams.
- Monitor platforms for fraudulent activity and report findings.
- Troubleshoot technical queries and follow established processes to resolve issues.
- Build strong product and platform expertise while prioritising requests independently.
Requirements
- At least 2 years of experience in a customer service role.
- Excellent written and verbal English communication skills.
- Strong attention to detail, pattern recognition, and time management.
- Ability to work independently and communicate issues clearly to wider teams.
- Availability to work every Friday, Saturday, and Sunday.
- Currently based in Ireland with full working rights.
Nice to have
- Familiarity with Zendesk.
Culture & Benefits
- Part-time 12-month contract providing weekend and holiday cover.
- Choice of working from the Dublin office or from home.
- Supportive culture focused on trust, collaboration, learning, and development.
- Career growth and progression opportunities.
- Focus on employee wellbeing and inclusion.
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