Customer Success Specialist (LegalTech)

Location: Remote

Company

hirify.global is a LegalTech company developing software escrow solutions that reduce third-party risks in business operations.

What you will do

• Respond to customer and lead questions about services and account management.
• Support customers with connections between their source code management platform and the service.
• Guide leads through the service via email and website chat.
• Inspect customer-provided information and draft reports.
• Draft legal language and prepare agreements based on customer requirements for manager review.

Requirements

• Prior experience in customer success or a similar role is preferred.
• Proficiency in drafting legal documents.
• Familiarity with LegalTech concepts.
• Excellent written English communication skills.
• Analytical thinking, organization, attention to detail, and a proactive approach.
• Comfort with modern web tools, multitasking, and a fast-paced environment.

Nice to have

• Experience working with companies of different sizes and across different industries.

Culture & Benefits

• Remote-first work environment with a central office in The Hague.
• Startup mindset with opportunities for professional growth.
• Comprehensive onboarding and a dedicated ramp-up period.
• Supportive team culture with open communication and direct feedback.
• Regular team activities and gatherings.

Hiring process

• Applications are accepted for two months, with hiring planned as soon as a suitable candidate is found.
• Applications may be submitted in Dutch or English and should address the role and the company’s work.