Customer Support Agent (SaaS)

Location: Copenhagen, Denmark; onsite work in the Copenhagen office

Salary: 280,000–360,000 DKK gross per year

Company

Global technology organization providing commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Respond to customer inquiries through chat, email, and phone in a timely and professional manner.
• Troubleshoot issues, provide accurate solutions, and escalate cases when necessary.
• Guide customers through the product and ensure consistent follow-up until resolution.
• Document customer cases and maintain strong product knowledge.
• Report bugs and share user feedback with product and engineering teams.
• Create and update FAQs, help articles, internal guides, and improvement suggestions.

Requirements

• At least 1 year of experience in customer service or support, ideally in a SaaS company.
• Excellent verbal and written communication skills in Danish and English are essential.
• Strong customer focus, attention to detail, reliability, and commitment to quality.
• Strong IT and computer skills, with experience in technical support and troubleshooting.
• Familiarity with ticketing systems and support workflows, preferably Jira and Intercom.

Culture & Benefits

• Assigned workspace in the Copenhagen office and company-issued equipment.
• Formal, hands-on training.
• Six weeks of paid annual vacation.
• 5% company-paid pension and health insurance after successful completion of probation.
• Healthy lunch program, beverages, snacks, and an optional massage program after probation.