Client Experience Specialist (Yahoo Ads)

Location: United States of America; flexible hybrid work with occasional in-person events or team sessions.

Salary: $73,125–$152,500 per year, with potential discretionary bonus or commissions.

Company

hirify.global Advertising provides omnichannel advertising solutions, proprietary data, and premium content environments for connecting advertisers with audiences at scale.

What you will do

• Own operational pre-sale and post-sale support for assigned advertising accounts.
• Manage campaign planning, asset requirements, launch coordination, pacing, delivery, and final billing.
• Coordinate direct IO and programmatic media planning with sales, channel partnerships, and strategy teams.
• Prepare performance updates, wrap reports, and QBR narratives using campaign metrics and approved generative AI tools.
• Identify repetitive operational tasks and improve them with AI-assisted workflows and spreadsheet automation.
• Coordinate issue resolution across ad operations, billing, product support, and technical teams.

Requirements

• 2+ years of experience in digital campaign management, media operations, digital media planning, or digital advertising client service.
• Hands-on knowledge of display, video, native, and sponsorship formats, plus direct IO, programmatic guaranteed, and PMP buying models.
• Working proficiency with Google Ad Manager, DSPs, Salesforce, and advanced Excel or Google Sheets.
• Strong written and verbal communication skills, including translating performance data into client-ready updates.
• Practical experience with generative AI tools such as Gemini, ChatGPT, or Claude.
• Ability to validate AI-generated content for numerical accuracy, tone, and brand compliance.

Nice to have

• Experience supporting technology and telecommunications accounts.
• Experience in a DSP, premium digital publisher, or media agency environment.
• Familiarity with audience targeting, first-party data activation, and conversion attribution.
• Experience creating structured prompt workflows or templates for operational documentation.

Culture & Benefits

• Flexible hybrid work with advance notice for occasional in-person events or team sessions.
• Healthcare coverage and a 401(k) plan.
• Backup childcare and education stipends.
• Inclusive workplace supported by employee resource groups and accessibility accommodations.