Intern IT Operations

Location: Lakeville, Minnesota, United States office; hybrid model with up to 50% work from home

Base pay: $20–$21 USD per hour

Company

hirify.global is a member-owned cooperative providing financial services that support agriculture and rural communities in Illinois, Minnesota, and Wisconsin.

What you will do

• Support IT Operations assignments involving service management, reporting, documentation, asset management, and process improvement.
• Gather, validate, and organize data for service reports, dashboards, ticket trends, asset records, and improvement initiatives.
• Maintain knowledge articles, runbooks, process maps, service catalogs, and operational procedures.
• Support IT asset and configuration management, including inventory validation, lifecycle tracking, and data-quality reviews.
• Participate in incident, problem, change, and request-management activities while tracking action items, remediation plans, and project milestones.
• Collaborate with Service Delivery, Service Management, Infrastructure, Security, business partners, and vendors to improve service quality and the technology experience.

Requirements

• Currently pursuing a bachelor's or master's degree in Information Technology, Management Information Systems, Business, Data Analytics, Computer Science, or a related field.
• Strong proficiency with Microsoft Office, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to analyze data, identify trends, organize information, and communicate findings clearly.
• Strong written and verbal communication, organizational skills, attention to detail, and ability to meet deadlines.
• Ability to protect confidential information and follow established policies, procedures, and technology standards.
• Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice to have

• Familiarity with ticketing systems, IT asset management, service management, workflow tools, or reporting platforms.
• Interest in IT service management, technology operations, customer experience, data analysis, business process improvement, or enterprise technology.

Culture & Benefits

• Full-time paid internship through summer 2027 with mentoring and learning and development opportunities.
• Hybrid work model with up to 50% work from home and flexible schedules, including additional summer flexibility.
• Interns must provide their own housing and transportation; business-related transportation and expenses are covered.
• AI-enabled tools may be used for analysis, documentation, research, and routine work with validation and protection of sensitive information.
• Intern and seasonal team members are not eligible for standard benefits except for state-mandated programs.